Smita Pillai

Smita Pillai serves as Regional Vice President of Customer Success (EMEA) at impact.com, where she leads a dynamic team dedicated to helping clients and agency partners achieve their goals and maximize value from the platform. With a focus on strategic planning, customer engagement, and cross-functional collaboration, Smita is committed to driving initiatives that enhance satisfaction, retention, and growth. Her leadership style is rooted in building strong relationships, optimizing processes, and championing customer success in alignment with company objectives. With over 14 years of global experience in the media and advertising industry, Smita has held a variety of client management roles across EMEA, Australia, and India. Her diverse background has shaped her unique perspective on workplace challenges and fuels her passion for mental health advocacy. Recognized as a PMW 100 Powerlist honoree and a Global Top 30 Performance Media Pioneer, Smita is also a dedicated mentor and a Diversity, Equality and Inclusion Ambassador, actively supporting the development of future leaders and fostering a more inclusive workplace.